Urban Renewal Project
Industry:Real Estate
Type:Custom Software
Platform:Web, Cloud
Business Analyst: 2
UI/UX Designer: 1
Frontend Engineer: 4
Mobile Engineer: 2
Backend Engineer: 10
QA Engineer: 2
Project Manager: 1
Introduction
Upgrading and improving housing conditions has always been a major challenge for both the public and private sectors. With numerous institutions and authorities involved in the process, coordination becomes increasingly complex, leading to inefficiencies, delays, and communication gaps at the beginning. To address these challenges, the need for a unified platform emerged - one that could streamline decision-making, enhance collaboration, and optimize the management of urban renewal initiatives.
Our challenges
Challenge #1. Unstructured and complex business processes
Solution: BPMN-Driven Workflow
To tackle inefficiencies caused by fragmented decision-making, we implemented a BPMN-based (Business Process Model and Notation) automation system, creating a structured and transparent approval process. This visually mapped out each stage of documentation, regulatory reviews, and stakeholder communication, ensuring a seamless, end-to-end workflow. By introducing automated task allocation, real-time notifications, and approval tracking, we eliminated bottlenecks, reduced manual errors, and accelerated overall project execution.
Challenge #2. Slow issue resolution & disorganised scheduling
Solution: Online Defect Management & Booking System
Managing defect reports and scheduling visits in newly built apartments was inefficient, leading to delayed responses and poor resident experience. To streamline operations, we introduced a centralized issue reporting system, allowing residents to submit, track, and escalate complaints in real time, ensuring faster defect resolution. To further enhance efficiency, we launched an intelligent booking system that dynamically analyzed availability and optimized appointment slots for apartment inspections and contract signings. This solution significantly reduced wait times, minimized scheduling conflicts, and improved overall service coordination.
Challenge #3. Lengthy Demolition Process
Solution: Interactive Map-Based Tool
The traditional demolition request process required excessive paperwork and manual approvals, leading to significant delays. To accelerate this, we developed an interactive map-based selection tool that enables users to visually select the area for demolition. Once selected, the system automatically retrieves all necessary data, including property details, regulatory constraints, and approval requirements, allowing users to immediately generate and submit a demolition request without unnecessary delays. This automation reduced manual effort, improved accuracy, and significantly sped up the approval workflow for urban redevelopment projects.
Challenge #4. Lack of structured feedback
Solution: Customer Satisfaction Insights
Without structured feedback, identifying areas for improvement was challenging. To address this, we introduced a dedicated customer feedback service that enabled residents and stakeholders to provide structured reviews, satisfaction ratings, and process improvement suggestions directly within the platform. This data-driven approach allowed decision-makers to analyze trends, proactively address issues, and continuously enhance the platform’s usability and effectiveness. By integrating real-time analytics, we ensured an adaptive system that evolves based on user needs.Technologies We Used
Java
Angular
Openshift
Gitlab CI
Argo CD
