Taxi provider in Cyprus
Industry:Transportation
Type:Custom Software
Platform:Mobile, Cloud
Business Analyst: 1
UI/UX Designer: 1
Mobile Engineer: 2
Full-Stack Engineer: 1
QA Engineer: 1
Introduction
Customer retention, competition and environmental concerns are extremely important points to be considered by a taxi service providers. We carried out a complete research to address all the crucial issues in this industry by our applications. Another point was to create a solution mutually appreciated by clients and drivers.
Our challenges
Challenge #1. Environmental concerns
Solution: AI route, efficiency monitoring and prompts
The app offers eco-friendly routes build with the help of AI to reduce carbon emissions. It also shows statistics on fuel consumption and gives prompts to cut negative environmental impact.
Challenge #2. Competition
Solution: Outstanding performance and local payment systems integration
Having investigated solutions provided by local competitors, we defined advantageous opportunities. These opportunities were found in better user experience, app performance and user-friendly design. Our team created an application which promptly proceeds the data, saves user's time, and is integrated with all locally available payment systems, which significantly increases revenue of our partner.
Challenge #3. Customer service improvement
Solution: Customer support ticket system
To improve customer service we added new channels of communication such as online chat, email, social media, and a ticket system. Now customer support specialists use the ticket system to react on inquires in a timely manner, assign and delegate tasks, and never lose them in the funnel. Customer feedback is displayed in the ticket system. Managers can monitor drivers' reputation based on customers reviews and increase the quality of services.Technologies We Used
.Net
Vue
Swift
Kotlin
TeamCity
Google Cloud
Argo CD
